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[message]FAQs
1. What types of products do you offer?
We offer a wide range of handcrafted sculptures and outdoor decorative items, including abstract art, figurines, cast iron facades and home décor pieces made from high-quality materials.
2. Are your products handmade?
Yes, all our products are meticulously handcrafted by skilled artisans, ensuring each piece is unique and of exceptional quality.
3. How can I place an order on your website?
To place an order, simply browse our collections, select the item you wish to purchase, and click "Add to Cart." Follow the checkout process to complete your purchase.
4. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, Razorpay and other secure online payment options available at checkout.
5. How long will it take to receive my order?
Delivery times depend on your location and the shipping method chosen. Typically, orders are processed within 1-3 business days, and shipping times range from 15-20 business days depending on your location.
6. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email, allowing you to monitor your order’s progress until it reaches you.
7. What is your return policy?
We have a strict No Returns Policy. Return/exchange is only possible if the delivered product is damaged or incorrect.
8. How do I care for my sculptures and decorative items?
To maintain the beauty of your handcrafted pieces, dust them regularly with a soft cloth. To clean metal, simply use a soft cloth and avoid any abrasive materials or chemicals. For marble, clean with mild soap and water, then wipe it down with a soft cloth.
9. Can I request a custom-made sculpture?
Yes, we offer custom-made sculptures upon request. Please contact us with your specifications, and our team will work with you to create a piece that meets your vision.
10. Do you offer discounts for bulk orders?
Yes, we do offer discounts for bulk purchases. Please contact our customer service team at +91 9899327721 or support@mujassme.com for more information on bulk pricing and special offers.
11. How can I contact customer service?
You can reach our customer service team via email at support@mujassme.com or through our contact form on the website. We aim to respond to all inquiries within 24-48 hours.